So sorry for the trouble and for the delay in responding to you!
That does sound very strange! Could you please reach out to our support team, who will be able to perform deeper investigations?
If you could attach a screencast to your query, it would also be useful to speed up investigations 
Loom is a great app for video screencasts: https://www.useloom.com/
In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:
Try to include the entire browser window, including URL bar, in the video screencast.