I restarted my Chrome browser to update it, I can’t use Asana anymore.
The main screen is loading infinitely and there is nothing I can do.
I cleared cookies and got the auth form, but I got stuck all the same.
There seems to be an error with the JS bundle loaded by the browser.
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Clearing all cache didn’t help either.
@Kimberlea @Marie FYI, this is completely blocking me, might affect others. Can’t access support from the app, so I used the forum instead.
Marie
15 March 2021 10:51
3
Hi, @Ambroise_Unly.org ,
Can you please run this test and send us a screenshot of the results?
Is this happening with other browsers than Chrome?
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Hi @Ambroise_Unly.org
You can try the below method
Deactivate AdBlock or any other extension.
Go to inspect → settings gear → Uncheck ‘enable javascript source maps’ and ‘enable css source map’.
Refresh.
Just give it a try and refresh!
This did work.
But, as I’m a developer it’s not reliable as I need those enabled.
I didn’t had to disable any extension.
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But disabling JS/CSS source map didn’t work on the Asana app itself, though.
Looks like there is something wrong with Uncaught ReferenceError: Deserializer is not defined
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It works properly with Firefox.
Marie
15 March 2021 18:30
9
Alright - glad to hear it is working on Firefox so you’re at least able access your account!
@Soumyadeep_Mandal thanks for recommending to remove Adblock - on a similar note and to rule out browser extension issue, @Ambroise_Unly.org are you able to reproduce with an incognito Chrome window?
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It does work in incognito mode…
I’ll take a deeper look at the extensions, thanks!
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I do have the same problem with Safari.
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I eventually deactivated many extensions, and noticed 2 of them (at least) were causing the issue.
But this is very awkward as I’ve had those extensions for quite some times (years) and never had issues with those. (Adblock + GraphQL)
Why do extension break the whole Asana app? Why does it happen with Asana only?
Extensions causing issues:
3 Likes
Marie
16 March 2021 14:59
13
Hi @Ambroise_Unly.org , it is hard to tell since I’m not familiar with these extensions but when this happens, it is usually because the extension java script is corrupting Asana’s script!
@Bastien_Siebman or @Phil_Seeman may know more on this topic?
Not really sorry those extensions can do many things, hard to know
Marie
Closed
23 March 2021 08:00
15
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