# Cannot add user

**URL:** <https://forum.asana.com/t/cannot-add-user/94634>\
**Category:** Ask the Community\
**Created:** [16 September 2020 15:03 UTC](https://forum.asana.com/t/cannot-add-user/94634 "2020-09-16T15:03:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kyle\_Niblett](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/kyle_niblett/32/61810_2.png) [@Kyle\_Niblett](https://forum.asana.com/u/Kyle_Niblett)\
**Post date:** [16 September 2020 15:03 UTC](https://forum.asana.com/t/cannot-add-user/94634/1 "2020-09-16T15:03:59Z")

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I am trying to add someone to a project and it will not let them join. Their name has a globe next to it. Does that have anything to do with it?

It says she needs a @dcp.ufl.edu email to join the page. But my other interns were able to join the team without that specific email.  
How can I add ehr by her username?

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**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\
**Post date:** [16 September 2020 15:22 UTC](https://forum.asana.com/t/cannot-add-user/94634/2 "2020-09-16T15:22:54Z")

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Hi @Kyle_Niblett, welcome to the Asana Community Forum!

Are you receiving any error message when you try to add the new user? If you see a globe next to their names, it means they are Guests and their email address is not associated with the Organization. However, you should be able to invite Guests.

Looking forward to your reply!

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**Author:** ![Kyle\_Niblett](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/kyle_niblett/32/61810_2.png) [@Kyle\_Niblett](https://forum.asana.com/u/Kyle_Niblett)\
**Post date:** [16 September 2020 15:35 UTC](https://forum.asana.com/t/cannot-add-user/94634/3 "2020-09-16T15:35:02Z")

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I am not receiving any error message. It lets me add them. It even lists her email as a project member. But she says she cannot join.

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**Author:** ![Emily\_Roman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/emily_roman/32/283076_2.png) [@Emily\_Roman](https://forum.asana.com/u/Emily_Roman)\
**Post date:** [16 September 2020 15:55 UTC](https://forum.asana.com/t/cannot-add-user/94634/4 "2020-09-16T15:55:38Z")

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Thanks for confirming @Kyle_Niblett! In that case, I recommend you contacting our support team to investigate this further: [How to contact our Support Team ✉ - #2](https://forum.asana.com/t/how-to-contact-our-support-team/87774/2)

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [27 April 2022 14:15 UTC](https://forum.asana.com/t/cannot-add-user/94634/5 "2022-04-27T14:15:23Z")

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