# Cannot access Billing or Contact Support after trial ended **URL:** \ **Category:** Ask the Community\ **Tags:** trial, agentic-work-management\ **Created:** [24 February 2026 16:48 UTC](https://forum.asana.com/t/cannot-access-billing-or-contact-support-after-trial-ended/1127376 "2026-02-24T16:48:25Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Levar\_M](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/levar_m/32/92208_2.png) [@Levar\_M](https://forum.asana.com/u/Levar_M)\ **Post date:** [24 February 2026 21:45 UTC](https://forum.asana.com/t/cannot-access-billing-or-contact-support-after-trial-ended/1127376/2 "2026-02-24T21:45:40Z")
@Laine_Urbanoviča Welcome to our Asana community please view the following topic from our Help Center regarding what to do when your trial ends [Asana Help Center](https://help.asana.com/s/article/my-trial-has-ended-what-happens-to-my-tasks-rules-and-workflows?language=en_US) You’ll be directed to a page to downgrade your plan yourself. If you would like to contact the Support Team you can do that by reading the following post > [@How to contact our Support Team email](https://forum.asana.com/t/how-to-contact-our-support-team/87774): > > You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-right of the Help Center homepage. This method allows us to collect more information about your issue and effectively place your ticket with the team best equipped to assist you. To create a support ticket: Visit the [Help Center homepage](https://help.asana.com/s/). Click the chat icon in the bottom-right corner to open the Asana Support chatbot. Briefly describe your issue in the chat window. If the sugg… --- _[View the full topic](https://forum.asana.com/t/cannot-access-billing-or-contact-support-after-trial-ended/1127376)._