Can you @mention someone who does not have ASANA

I am forwarding work requests from my email to an ASANA project. Once there, I would like all teammates that are involved to be able to view and respond. When the customer who sent the email does not have ASANA, how can I correspond with them from within the task, so that everyone on the team can see it? I don’t want to jump back to email because we want this ongoing discussion all in one place.


Hello @Elizabeth_Celuck

yes basically the first time you mention them add them to the task as collaborator and then tag them.

Then they will receive an invite and will be able to respond to the tasks added to.

More info on guest users here: Working with Guests in an Organization • Asana

And here is a great overview on access for guest users: Who sees whom, a guide to guest visibility with Batman & Robin

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