Hi @Chris_Conetzkey, welcome to the Asana Community Forum!
In order to best assist you, can you please contact our support team and confirm the following information?
- Email address from which you are sending the email
- URL of this thread so you don’t need to send the screenshot and description of the issue again
This will help our support team to have a closer look at your account setup and give you a tailored anwer! I hope the issue is solved soon!