Attachements not visible in files


Hi there!

In one of our projects the attachments we add to conversations are not added to files for all members. Some of them can see the attachments from conversations in files though. In this group there our a lot of members who are not part of our organisation. The ones who can see the files are not limited to members from our organisation.

Does anyone know how we can make the attachments visible in files for everyone?


Hi @Tara_Campagne! Can you confirm wether these attachments were uploaded from a computer or from a cloud solution such as Google Drive or Dropbox?

If they were uploaded from Google Drive/Dropbox have you verified if the permissions are set to “anyone with the link can open the document”?