# Attachements Failing

**URL:** <https://forum.asana.com/t/attachements-failing/103318>\
**Category:** Ask the Community\
**Tags:** attachments\
**Created:** [15 December 2020 23:26 UTC](https://forum.asana.com/t/attachements-failing/103318 "2020-12-15T23:26:18Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![Marie](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/marie/32/42208_2.png) [@Marie](https://forum.asana.com/u/Marie)\
**Post date:** [17 December 2020 08:35 UTC](https://forum.asana.com/t/attachements-failing/103318/11 "2020-12-17T08:35:51Z")

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@Elias_Larkin here are the steps to reach out to our support team → [How to contact our Support Team ✉](https://forum.asana.com/t/how-to-contact-our-support-team/87774)

Can you please forward them the following info:

- URL of this thread
- A screencast illustrating the issue. In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:

> **[Browse in private - Computer - Google Chrome Help](https://support.google.com/chrome/answer/95464?hl=en)**
>
> If you don’t want Google Chrome to remember your activity, you can browse the web privately in Incognito mode.  On your computer, open Chrome. At the top right, click More

> **[Chrome DevTools - Chrome Developers](https://developer.chrome.com/docs/devtools/)**
>
> Chrome DevTools is a set of web developer tools built directly into the Google Chrome browser.

Try to include the entire browser window, including URL bar, in the video screencast.

I hope this gets resolved asap!

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_[View the full topic](https://forum.asana.com/t/attachements-failing/103318)._