# Asana web app and desktop app not loading

**URL:** <https://forum.asana.com/t/asana-web-app-and-desktop-app-not-loading/869116>\
**Category:** Ask the Community\
**Created:** [23 July 2024 10:23 UTC](https://forum.asana.com/t/asana-web-app-and-desktop-app-not-loading/869116 "2024-07-23T10:23:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Anastasia\_Kolodina](https://luna1.co/8d76cd.png) [@Anastasia\_Kolodina](https://forum.asana.com/u/Anastasia_Kolodina)\
**Post date:** [23 July 2024 10:23 UTC](https://forum.asana.com/t/asana-web-app-and-desktop-app-not-loading/869116/1 "2024-07-23T10:23:29Z")

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I just found out that my coworker can’t log in. Desktop app isn’t working. When going to the homepage, user see a _blank page_. It is necessary to verify that the user is not a robot, but we didn’t see a CAPTCHA.

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**Author:** ![Anastasia\_Kolodina](https://luna1.co/8d76cd.png) [@Anastasia\_Kolodina](https://forum.asana.com/u/Anastasia_Kolodina)\
**Post date:** [23 July 2024 10:23 UTC](https://forum.asana.com/t/asana-web-app-and-desktop-app-not-loading/869116/2 "2024-07-23T10:23:59Z")

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![image](https://us1.discourse-cdn.com/asana/original/3X/9/9/99fc6fd22f7af4eda191f1d1fc91095c0368d1bf.png)

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**Author:** ![Vanessa\_N](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/vanessa_n/32/284022_2.png) [@Vanessa\_N](https://forum.asana.com/u/Vanessa_N)\
**Post date:** [23 July 2024 13:28 UTC](https://forum.asana.com/t/asana-web-app-and-desktop-app-not-loading/869116/3 "2024-07-23T13:28:07Z")

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Hi @Anastasia_Kolodina, welcome to our Community Forum, and sorry to hear that your colleague is having trouble accessing Asana. Everything is currently operational on our end ([status.asana.com](http://status.asana.com)), so I’d recommend having them try [these troubleshooting steps](https://help.asana.com/hc/en-us/articles/14250396523163-Troubleshooting-browser-and-connectivity-issues). If the issue persists, they can [reach out to our Support team](https://forum.asana.com/t/how-to-contact-our-support-team/87774) directly for further assistance. Support will have more tools to assist your colleague 🙂

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [30 July 2024 13:28 UTC](https://forum.asana.com/t/asana-web-app-and-desktop-app-not-loading/869116/4 "2024-07-30T13:28:24Z")

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Closed on 30 July 2024 13:28 UTC

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