I have opened two separate cases about the same issue and each time the Asana support agent asked for my to CC in my Admin, which I immediately do (and they confirm the issue) - then I get no response from Asana and the case is closed. I have emailed multiple times in the thread, and received no response.
This has happened twice and it is absolutely ridiculous. I pushed for Asana over Monday, this is the first issue raised with the platform and they cannot even acknowledge an email response.
Hi @Tyson2, sorry for the trouble. I’m in touch with our Support team now to investigate this issue and will follow up with you directly via email to assist you. You should receive my message within the next few minutes.