I’ve been an Asana devotee for awhile. I’ve on-boarded our entire company, many of whom are now Premium members. I’ve on-boarded multiple other non-profits I work with. And I come to the Asana Community periodically to stay engaged.
I don’t agree with all of the Product Feedback that I see, and some things I see suggested I actually disagree with. I also understand that as developers, Asana needs to have their own vision and to a certain degree stick to that even when others (even customers) don’t see it.
HOWEVER, in my opinion, Asana does a very poor job at valuing this Community. There are changes made that were presumably tested, but have some blatant oversights that could have been avoided with some input/testing from this group. Then when this Community, which are probably the most passionate customers and are also probably some of the biggest Asana fans… when people here speak out I have yet to witness Asana revert back on something. Typically there’s also little feedback on things.
This may seem like a gross generalization, and I don’t want it to seem like I’m saying 100% of the time this occurs. Alexis and Marie, specifically, have been great engaging with this Community. But I’ve seen enough examples of feedback seeming to fall on deaf ears that I wanted to say something. Though this could also fall on deaf ears.
I hesitated to post this because I still consider myself a big fan of Asana, and an advocate for the product. But I can see that feeling slowly fizzling for me, and it looks like many others in this Community are the same. And it’s, dare I say, tragic… because this group would be such an asset to an organization.
Lastly, I really am not saying any of this because of my experience with an issue. Truthfully, I haven’t really been up-in-arms about most UI changes and other directions Asana has taken. But I see things from others and can sympathize with the frustration of other users who feel strongly about it.
Does anyone else share this general sentiment?
(If interested in what, specifically I’m talking about, there are many. Two that come to mind from the past year: moving the Project field under the Description, also moving the Inbox/MyTasks to the left side menu. There was fervent, and in my opinion very valid, concern with this change and it felt like a big “ok, whatever” from Asana)