Asana refuses prorated refund

account
#1

Hi, Asana support,

I have emailed 3 times and chatted with an agent once (I had to re-activate my canceled account to do this), asking for a prorated refund on a one-year membership I thought I had already canceled. I am refused any flexibility on Asana’s “policy.” What a huge disappointment.
am still waiting to be contacted on my case #31849. Please help me.

Thank you,
Michelle

#2

Hi. I am tagging a specific support rep @Maire hopes that someone will actually care.