Can you please forward this info to our support team following these steps: https://forum.asana.com/t/how-do-i-contact-support/19057/7
Due to security reasons, this data can’t be shared publicly in the Forum I’m afraid. Additionally, our support team has the ability to directly take a look into your account which we can’t do via the Forum!
Hope this helps! Let me know if there is anything else I can help with!