# Asana needs to be reloaded - Recurring issue, not responding to troubleshooting **URL:** \ **Category:** Closed\ **Tags:** status-updates\ **Created:** [29 August 2022 17:21 UTC](https://forum.asana.com/t/asana-needs-to-be-reloaded-recurring-issue-not-responding-to-troubleshooting/196290 "2022-08-29T17:21:48Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![anon51885637](https://luna1.co/8d76cd.png) [@anon51885637](https://forum.asana.com/u/anon51885637)\ **Post date:** [29 August 2022 17:21 UTC](https://forum.asana.com/t/asana-needs-to-be-reloaded-recurring-issue-not-responding-to-troubleshooting/196290/1 "2022-08-29T17:21:48Z")
**Briefly describe (1-2 sentences) the Bug you’re experiencing:** Today for the first time I am getting an error message “Asana needs to be reloaded”. However no matter how may times I do, I cannot complete project updates. I have followed all recommended troubleshooting here; [Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide](https://asana.com/guide/help/faq/connectivity#gl-troubleshoot) But that did absolutely no good. I can see that over the years this is a recurring bug and hope you can resolve quickly. Unique phrase: **4 slow roosters drink terribly quickly** **Steps to reproduce:** Any time I try to add an update to a project my screen freezes and I get the error message below. **Browser version:** I have tried all compatible and updated all compatible browsers too. I cleared my cache, went incognito etc. Nothing works. **Upload screenshots below:** ![CD3C8716-3ED2-4165-BEA2-763762781BCA](https://us1.discourse-cdn.com/asana/original/3X/2/a/2af52f1b6c57294d579ca9b22995625d178aa0df.jpeg) ---
**Author:** ![Bastien\_Siebman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/bastien_siebman/32/172354_2.png) [@Bastien\_Siebman](https://forum.asana.com/u/Bastien_Siebman)\ **Post date:** [30 August 2022 07:17 UTC](https://forum.asana.com/t/asana-needs-to-be-reloaded-recurring-issue-not-responding-to-troubleshooting/196290/2 "2022-08-30T07:17:46Z")
Hi, The only way to fix it is to contact support directly. ---
**Author:** ![Bastien\_Siebman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/bastien_siebman/32/172354_2.png) [@Bastien\_Siebman](https://forum.asana.com/u/Bastien_Siebman)\ **Post date:** [30 August 2022 07:17 UTC](https://forum.asana.com/t/asana-needs-to-be-reloaded-recurring-issue-not-responding-to-troubleshooting/196290/3 "2022-08-30T07:17:57Z")
> [@How to contact our Support Team email](https://forum.asana.com/t/how-to-contact-our-support-team/87774): > > You can contact the Asana support team through our Asana Support chatbot, which can be found at the bottom-right of the Help Center homepage. This method allows us to collect more information about your issue and effectively place your ticket with the team best equipped to assist you. To create a support ticket: Visit the [Help Center homepage](https://help.asana.com/s/). Click the chat icon in the bottom-right corner to open the Asana Support chatbot. Briefly describe your issue in the chat window. If the sugg… ---
**Author:** ![anon51885637](https://luna1.co/8d76cd.png) [@anon51885637](https://forum.asana.com/u/anon51885637)\ **Post date:** [30 August 2022 07:41 UTC](https://forum.asana.com/t/asana-needs-to-be-reloaded-recurring-issue-not-responding-to-troubleshooting/196290/4 "2022-08-30T07:41:07Z")
Thanks Bastien, I contacted support yesterday, quoting the unique phrase that appeared on the error message. Im seeing this issue reporting by many others before me, so I hope its a quick fix! ---
**Author:** ![anon51885637](https://luna1.co/8d76cd.png) [@anon51885637](https://forum.asana.com/u/anon51885637)\ **Post date:** [30 August 2022 08:41 UTC](https://forum.asana.com/t/asana-needs-to-be-reloaded-recurring-issue-not-responding-to-troubleshooting/196290/5 "2022-08-30T08:41:19Z")
As an update on this issue, Asana was crashing as I had ‘comment-only’ access on the Project in question. Moving to edit access and the issue should be resolved. ---
**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\ **Post date:** [16 September 2022 00:42 UTC](https://forum.asana.com/t/asana-needs-to-be-reloaded-recurring-issue-not-responding-to-troubleshooting/196290/6 "2022-09-16T00:42:13Z")
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