# Asana mobile app isn't working properly

**URL:** <https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979>\
**Category:** Ask the Community\
**Created:** [4 March 2025 07:52 UTC](https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979 "2025-03-04T07:52:58Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![i.lagou](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/i.lagou/32/256401_2.png) [@i.lagou](https://forum.asana.com/u/i.lagou)\
**Post date:** [4 March 2025 07:52 UTC](https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979/1 "2025-03-04T07:52:58Z")

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Hi ,

users referred a new issue with asana app. While they using the app it suddenly closes , they cannot see the tasks and do anything because it stops working.  
We tried reinstall but still not working.

After the issue , when users couldn’t see their tasks or other users’ tasks which is not solved, this new problem appeared so again we cannot work.

Any help here?

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**Author:** ![Andrea\_Mayer](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/andrea_mayer/32/39226_2.png) [@Andrea\_Mayer](https://forum.asana.com/u/Andrea_Mayer)\
**Post date:** [4 March 2025 08:13 UTC](https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979/2 "2025-03-04T08:13:48Z")

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Hello @i.lagou,

I am unable to reproduce this issue on my end.  
Often such problems occur when the phone isn’t updated to the latest version.

Can you please check if you have installed the latest iOS/Android update?

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**Author:** ![i.lagou](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/i.lagou/32/256401_2.png) [@i.lagou](https://forum.asana.com/u/i.lagou)\
**Post date:** [4 March 2025 08:33 UTC](https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979/3 "2025-03-04T08:33:09Z")

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Hi ,  
They uninstall and reinstall the app . So they have the latest version.  
I don’t for all of them but some of them have the latest updates.

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**Author:** ![i.lagou](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/i.lagou/32/256401_2.png) [@i.lagou](https://forum.asana.com/u/i.lagou)\
**Post date:** [4 March 2025 14:32 UTC](https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979/4 "2025-03-04T14:32:09Z")

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We noticed that the issue appears when we want to go from parent tasks to subtasks. We can’t see the subtasks. The app closes suddenly.

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**Author:** ![Andrea\_Mayer](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/andrea_mayer/32/39226_2.png) [@Andrea\_Mayer](https://forum.asana.com/u/Andrea_Mayer)\
**Post date:** [4 March 2025 15:17 UTC](https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979/5 "2025-03-04T15:17:05Z")

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Very strange. In this case I recommend reaching out to the [support team](https://forum.asana.com/t/how-to-contact-our-support-team/87774).

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**Author:** ![i.lagou](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/i.lagou/32/256401_2.png) [@i.lagou](https://forum.asana.com/u/i.lagou)\
**Post date:** [5 March 2025 07:15 UTC](https://forum.asana.com/t/asana-mobile-app-isnt-working-properly/1032979/6 "2025-03-05T07:15:03Z")

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We all have the same issue , about 300 users.  
Very strange that we are the only ones with this problem.