Asana has revoked this user’s API access due to unusual activity. Please navigate to https://help.asana.com and engage with our chatbot for more information and next steps.
We are getting this on our users now, and the support at https://help.asana.com/ says “Remote_Error: The remote service returned an error” from salesforce. So no chance to reach support either. Our business logic depends on api access.
What the hell is going on?
Please reach out asap. so we can get api access back.
Thank you @Phil_Seeman I hope i can get help with this.
Hi Jonas,
I’ve been working with the team through support case and am actively tracking it.
We’ve shared the details of the activity that led to the restriction. In short, our infrastructure team observed API traffic significantly exceeding documented rate limits. To protect API stability for all customers, a temporary restriction was applied.
We’ve since received additional context from your team and are continuing to work through the resolution process in the support case. Let’s keep the conversation there, and I’ll help move things forward as quickly as possible.