Hi @Duong_Nguyen and @anon90173932! Thanks for reporting this issue and sorry for the trouble here. Let’s try to solve this together!
If you are using the Desktop app, could you please try uninstalling and reinstalling the app? This will automatically install the latest version of the app and solve any bugs: asana.com/download
If you are using the browser version, please follow these troubleshooting steps that usually solve this type of issues: Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide
If the issue persists, I recommend you to contact our support team and share a screencast showing this issue: How to contact our Support Team ✉ They will be able to have a closer look at your account setup and solve this asap. You can share the URL of this thread to confirm that you have followed all the steps and speed up the process.
I hope this helps!