Asana for Desktop in Citrix launching to blank screen or black screen no login page

Briefly describe (1-2 sentences) the Bug you’re experiencing:

Steps to reproduce: Launch in citrix

Browser version: Null

Upload screenshots below:

Faulting application name: Asana.exe, version:, time stamp: 0x60d2279b
Faulting module name: ntdll.dll, version: 10.0.14393.4350, time stamp: 0x606eaf8d
Exception code: 0xc0000005
Fault offset: 0x00000000000661f3
Faulting process id: 0xab4c
Faulting application start time: 0x01d77924cb5dc2ec
Faulting application path: C:\Users\administrator.AUSWIDE-XEN\AppData\Local\Asana\app-1.2.0\Asana.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c45f2620-8de2-4830-b736-306237a3729d
Faulting package full name:
Faulting package-relative application ID:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Asana.exe
P3: 60d2279b
P4: ntdll.dll
P5: 10.0.14393.4350
P6: 606eaf8d
P7: c0000005
P8: 00000000000661f3

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: c49fb0a4-b34a-4698-99c9-d9f803dfd351
Report Status: 4
Hashed bucket:

Hi @IT_Helpdesk, thanks for flagging this!

Unfortunately, I haven’t been able to reproduce this on my end.

In this case, I’d suggest reaching out to our Support team has they have access to additional tools that we don’t have here on the Community Team to be able to look into this further for you.

You can contact them by following the steps below:

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