Thanks for the follow-up @Erica_Stephenson.
If you’re not comfortable sharing screenshots here, I would advise contacting our support team directly. You can give them the URL of this thread so you don’t have to re-explain everything, and provide your latest screenshot more easily!
If you have the possibility to record a screencast illustrating the issue, it would be super useful too, as we haven’t been able to reproduce on our end.
Again, sincere apologies for all the trouble here!