# asana app development console rejected legit png files as app icons

**URL:** <https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245>\
**Category:** API & Developers\
**Created:** [4 December 2020 18:27 UTC](https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245 "2020-12-04T18:27:39Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Shi\_Yan](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/shi_yan/32/66256_2.png) [@Shi\_Yan](https://forum.asana.com/u/Shi_Yan)\
**Post date:** [4 December 2020 18:27 UTC](https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245/1 "2020-12-04T18:27:39Z")

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uploaded legit png files, \< 5mb, png, 128x128, but asana rejected the files.

 ![Screenshot from 2020-12-04 10-23-26](https://us1.discourse-cdn.com/asana/original/3X/a/1/a1e84f3b37f807008212e643e2b4684f894e3ee8.png)

this is one of the png we tried [https://avatars.slack-edge.com/2020-04-17/1071254014019\_7c1ba73a643e88a571af\_512.png](https://avatars.slack-edge.com/2020-04-17/1071254014019_7c1ba73a643e88a571af_512.png)

the attachments have a few more failed samples.

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**Author:** ![Shi\_Yan](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/shi_yan/32/66256_2.png) [@Shi\_Yan](https://forum.asana.com/u/Shi_Yan)\
**Post date:** [4 December 2020 18:28 UTC](https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245/2 "2020-12-04T18:28:16Z")

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![yesy](https://us1.discourse-cdn.com/asana/original/3X/1/f/1f5409decc881ed004548189e2f2562c80371edc.jpeg) ![yesy|128x128]

some failed images

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<div class="post-metadata">

**Author:** ![Shi\_Yan](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/shi_yan/32/66256_2.png) [@Shi\_Yan](https://forum.asana.com/u/Shi_Yan)\
**Post date:** [4 December 2020 18:28 UTC](https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245/3 "2020-12-04T18:28:50Z")

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![yesy](https://us1.discourse-cdn.com/asana/original/3X/8/3/83c2a0804acbe1ca3cf3e3b33e5957b6c308282c.png)

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**Author:** ![Phil\_Seeman](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/phil_seeman/32/81525_2.png) [@Phil\_Seeman](https://forum.asana.com/u/Phil_Seeman)\
**Post date:** [4 December 2020 18:37 UTC](https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245/4 "2020-12-04T18:37:13Z")

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Hi @Shi_Yan,

It seems this issue has happened to some other people as well:

> [@"Your upload was not a usable image"](https://forum.asana.com/t/your-upload-was-not-a-usable-image/52026):
>
> Briefly describe (1-2 sentences) the Bug you’re experiencing: When attempting to update the icon for a developer app, I only get an error message: “Your upload was not a usable image. Choose a PNG, JPEG, or GIF that’s under 5MB and try again.” I’ve tried this with a variety of images, including some I have used in the past and none have been accepted. Steps to reproduce: Create a new developer app and fill in the required fields Upload an icon, such as [Playing Cards Icon - Free PNG & SVG…](https://thenounproject.com/term/playing-cards/32426/)

@Ross_Grambo can you advise on this? Thanks!

EDIT:  
FYI I moved this post to the Developers & API forum section.

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**Author:** ![Ross\_Grambo](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/ross_grambo/32/68568_2.png) [@Ross\_Grambo](https://forum.asana.com/u/Ross_Grambo)\
**Post date:** [4 December 2020 21:53 UTC](https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245/5 "2020-12-04T21:53:54Z")

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Hmmm I don’t know what’s happening here because that’s the new developer console, so these bugs shouldn’t have moved over from my understanding. Especially since it was resolved for others. Perhaps we reverted the fix…?

@Shi_Yan could you PM me your user id and the app id you’re trying to upload an image for? It’ll help me look through logs. Additionally, do you get an error like the users in the post @Phil_Seeman linked?

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**Author:** ![system](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/system/32/276370_2.png) [@system](https://forum.asana.com/u/system)\
**Post date:** [30 May 2025 19:06 UTC](https://forum.asana.com/t/asana-app-development-console-rejected-legit-png-files-as-app-icons/102245/6 "2025-05-30T19:06:18Z")

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