Asana add-on for Gmail "An error occurred. Unable to get tasks"

gmail
add-on

#1

Hi @Ayana_Phillips! Can you confirm that the Gmail address associated with the Gmail account you’ve installed the add-on on, is registered in Asana?


Asana for Gmail/Gsuite not available for Admins
#2

Yes my work email address is the same one with the Gmail app.


#3

Hello,

I have been using the Gmail app successfully for months.

Yesterday I used Kothar to transfer tasks from a workspace to an organization.

Now today I get an error message in the Gmail app " An error occurred. Unable to get tasks"

I removed and re-installed…nada, same error.

Please help.


Asana for Gmail/Gsuite not available for Admins
#4

Thanks for the quick follow-up Ayana and so sorry for the trouble @Ayana_Phillips!

Could you send me a screenshot of the error message?

Also, can you confirm if you are able to manually forward an email into Asana from your Gmail account? https://asana.com/guide/help/email/email-to-asana#gl-email-to-project


#5

Yes, I am able to do it manually by forwarding an email.


#6

One last check @Ayana_Phillips; is this happening too when you log into your email from another browser? This is just to determine whether the is browser specific or not. If you’re able to reproduce the issue on another browser; I would recommend reaching out directly to our support team (asana.com/support > I’m having trouble with > Let’s chat).

Again, so sorry for the trouble Ayana!