All tasks are gone after copying them to another project

Briefly describe (1-2 sentences) the Bug you’re experiencing:
Copied 108 tasks from Backlog project to a Sprint 2 project (board view).
disconnection (asana could not connect for a few minutes)
all tasks disappeared both from Backlog and Sprint 2. These tasks become private to its owners. Unassigned tasks are gone completely.
Steps to reproduce:
Copy group of tasks from one project (Backlog, list type) into project (call it Sprint, board type).
Tasks are gone - they are removed from the Backlog and Sprint projects.
Browser version:
Version 72.0.3626.109 (Official Build) (64-bit)
Upload screenshots below:

Hi @Andrei_Terentyev and sincere apologies for the trouble here!

From what you’re discribing, it looks k-like Asana hasn’t synced after you lost connection. In order to investigate this further, we would need access to some information that can’t be shared publicly, so I would recommend reaching out directly to our support team following these steps.

When you reach out to them, make sure to provide them with the following information so they can start investigating right away:

  • The URL of this conversation, so you don’t have to re-explain everything (note that my colleagues might still ask you to clarify some things).
  • The URL of your Backlog Board Project
  • The URL of your Sprint 2 Board Project
  • The name of some tasks that were deleted
  • The day and time the issue occurred (even an estimation)

So sorry for not being able to help you further via the Forum, but your in good hands with our support team :slight_smile: And let me know if there is anything else I can help with!