After update, app.asana.com loading up in a different language and not allowing SAML login

English Forum Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:

Steps to reproduce: After the update over the weekend all users were logged out.
prompted to relogin
Screen switches to a different language - have seen Japanese and Spanish thus far
User is unable to use SAML to login
Navigate to asana.com
Login through here
All is fine to login through SAML on this page.

Browser version: CHrome 75.0.3770.142

Upload screenshots below:

2

Hi @Jack_Hincksman and so sorry you’re running into trouble here!

Based on the info you provided in your bug report, I would recommend reaching out to directly to our support team following these steps: https://forum.asana.com/t/how-do-i-contact-support/19057/7?u=marie

Please provide them with the URL of this thread (so you don’t have to re-explain everything). If you could also provide them with the info listed below it will help speed up investigations on our end too:

  1. Email addressed of some of the users impacted
  2. Confirm if the issue is happening on Mobile or on the web version
  3. Some screenshots if you have any

So sorry for not being able to help further via the Forum, but our support team will be better equipped to help you resolve this issue. if there is anything else I can do to help, please let me know!