# Add comment and send email to email submitter

**URL:** <https://forum.asana.com/t/add-comment-and-send-email-to-email-submitter/1151070>\
**Category:** Ask the Community\
**Tags:** custom-fields, rules, agentic-work-management\
**Created:** [5 August 2026 14:23 UTC](https://forum.asana.com/t/add-comment-and-send-email-to-email-submitter/1151070 "2026-08-05T14:23:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Patryk\_D](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/patryk_d/32/67906_2.png) [@Patryk\_D](https://forum.asana.com/u/Patryk_D)\
**Post date:** [5 August 2026 14:23 UTC](https://forum.asana.com/t/add-comment-and-send-email-to-email-submitter/1151070/1 "2026-08-05T14:23:37Z")

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**What I’m trying to do:** I want to automatically send an email to the submitter when a task is completed. The body of the email should contain the response stored in a custom field named `Solution e-mail`.

**What I’ve tried so far:**

- I set up an active rule:

- I confirmed that rules triggered directly upon Form Submission work as expected in my setup.

- I made sure the custom field `Solution e-mail` is populated before completing the task.

**What’s not working:** When I mark the task as **Complete** , the rule status shows as active, but no email is actually sent to the submitter (and no comment is added).

Could this be related to how Asana tracks the “email submitter” context when a task status changes later, or am I missing a specific condition for this action to fire?

Any help or advice would be greatly appreciated

 ![image](https://us1.discourse-cdn.com/asana/original/4X/e/1/1/e111377085d719c132775cceaaf0918c0c2dfa82.png)

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<div class="post-metadata">

**Author:** ![Iren\_Vilaniso](https://sea2.discourse-cdn.com/asana/user_avatar/forum.asana.com/iren_vilaniso/32/283891_2.png) [@Iren\_Vilaniso](https://forum.asana.com/u/Iren_Vilaniso)\
**Post date:** [10 August 2026 15:27 UTC](https://forum.asana.com/t/add-comment-and-send-email-to-email-submitter/1151070/2 "2026-08-10T15:27:28Z")

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Hi @Patryk_D! Your rule setup is valid. The trigger **“When a task is marked as complete”** is supported and can run rule actions automatically.

For the email part, the **Send email** action requires a recipient address in the **To** field. The rule sends the email from your connected email account and includes the task link automatically.

Things to double‑check:

1. In the **Send email** action, confirm a valid email address is entered in **To**.
2. Make sure the Gmail or Outlook email integration is added to the project.
3. Verify the rule is **published/active** in the project’s **Customize → Rules** area.
4. Confirm the task is actually being marked **Complete** in that same project where the rule exists.

Rules run when the trigger event occurs and then execute the configured actions automatically.