To figure out the TAT of each task from the internal-facing teams (resource persons) through the Asana reporting, a feature where we can add a filter in the project reporting/dashboard that would exclude the waiting times whenever it was assigned to specific assignees (client-facing teams) would be helpful.
Welcome to the forum @Kate_DR!
I’m assuming with TAT you mean Turnaround Time.
I’m not sure that I follow. Why would you exclude waiting time when calculating turnaround time?
Oops, I should’ve explained further. We need to exclude waiting time in our organization because when the task gets assigned to our internal client reps, it enters the approval stage, where our client reps await for days for the client’s approval/feedback. Excluding the waiting time when it gets assigned to our client reps will help us determine the actual TAT of the task from the day it is assigned up to its completion date.
Thanks for clarifying.
I have two workarounds that I think could work.
If:
- tasks are moving into a specific section when assigned,
- and they move out if it when completed
you could use Time in section for Y-axis in reporting.
Another method would be the following:
- Create a custom single select field
assigned and incompletewith one value:true - Create the following rule:
Then you could use time in custom field in reporting.
Does that solve your challenge?