Hi, I hope everything is good!
In Asana we had two workspaces, a basic plan and a premium plan. Since two or three weeks ago these thow workspaces were merged into the premium plan, so the billing increased more than normal.
We need these two workspaces back, because some workers don’t need all the features, so a basic plan is enough.
Could you help me or guide me on how to solve my problem?
Hi @Tecnologia_MBC, thanks for reaching out! If your two workspaces were merged into a single premium organization, this can affect how users are billed, since members of the premium organization may now require paid seats.
Unfortunately, it’s not possible to split an organization back into separate workspaces from within Asana. Because this involves your organization’s structure and billing, the best next step is to contact Asana Support. They can review how the merge occurred, explain the billing changes, and advise on the available options based on your account setup. Support can also help determine whether creating a separate free workspace or another organization would be the best approach.
Hope this helps clarify things. If you’d like to see more flexible plan controls in the future, you can add a vote here too: Product Feedback - Asana Forum
