2 users locked out of asana and no support response

[Rashad_Issa]

Hi everyone,

I have 2 colleagues locked out of their asana account because of MFA and no support response.

One of them is locked out since pre Christmas. any ideas if I can workaround them? I am the super admin.

Thanks!

[Rashad_Issa]

Account Manager got involved and the issue got resolved!

[Vanessa_N]

Hi @Rashad_Issa, thank you for letting us know! Glad to hear the issue has been resolved! Let us know if you need anything else!